Revellation is a trading name of Micro & Small Business Academy Pty Ltd, ABN 33 643 992 072. In this policy, ‘we’, ‘us’ and ‘our’ mean that company operating as Revellation.

​

We provide technology support, computer repairs and sales, business systems services, website services, automation, AI assistance and related advice and training. This policy explains how we handle personal information in connection with our website, enquiries and services.

​

We handle personal information in accordance with applicable Australian privacy laws. Where the Privacy Act 1988 (Cth) applies to us, this includes the Australian Privacy Principles.

Depending on your interaction with us, we may collect:

• Your name, business name, contact details, billing details and delivery or service address.

• Enquiry details, quotes, orders, invoices, payment status, support requests and correspondence.

• Device details, operating systems, software configurations, diagnostic information, security alerts and support logs.

• Information in files, emails, calendars, websites, databases and business systems that we need to access to provide authorised services.

• Account identifiers and access permissions, and temporary credentials where necessary.

• Your IP address, browser and device information, pages viewed, referral information and interactions with our website.

• Feedback, complaints, communication preferences and consent records.

Some devices or systems may contain sensitive information, including health information. Please avoid sending sensitive information unless it is necessary for the service. Where we need to collect sensitive information, we will obtain consent unless collection is otherwise permitted by law.

​

Payment providers handle payment information through their own systems. We may receive transaction details and payment confirmations. Please do not send full card details by email.

We collect information directly from you when you contact us, complete a form, request a quote, book a service, make a purchase or give us access to a device or account.

​

We may also collect information from your authorised representatives, relevant service providers, diagnostic tools, publicly available business sources and the systems you authorise us to support. Our website uses Wix and may collect information automatically through cookies and related technologies.

​

You may make general enquiries anonymously or using a pseudonym where practicable. We may need to identify you to provide a service, verify authority, process payment or give access to personal information. Without necessary information, we may be unable to complete your request.

We use personal information to:

• Respond to enquiries and prepare quotes.

• Arrange, supply and support products and services.

• Diagnose faults, configure systems and carry out authorised repairs, migrations, integrations and automation.

• Administer accounts, payments, service records and customer communications.

• Protect our systems and help investigate fraud, security incidents and misuse.

• Improve our website and services.

• Manage complaints, meet legal obligations and establish or defend legal claims.

• Send relevant marketing communications where permitted by law.

We do not sell personal information. We do not automatically add you to marketing lists for other brands operated by our company merely because you contact Revellation.

​

You can unsubscribe from marketing using the link in the message or by contacting us. We may still send necessary service, account and legal communications.

We access devices and accounts only with appropriate authorisation and only to the extent reasonably necessary for the agreed work. Remote support may allow us to view your screen, access relevant files, change settings and use diagnostic tools. Please close unrelated documents and advise us of sensitive information before a session.

​

Unattended or continuing access requires a separate agreement. We do not record support sessions or meetings without telling you and obtaining any consent required by law.

Where we handle information about your customers, staff or other people on your behalf, we use it to provide the agreed services and follow lawful, agreed instructions. We do not use it for our own marketing.

​

We may use AI tools for agreed services and internal assistance. Before putting identifiable personal information or confidential client material into a third-party AI tool, we assess the proposed use, available privacy settings and whether appropriate authority and consent exist. We will explain a proposed use involving your information and obtain your approval where required. We do not use your confidential material to train our own general-purpose AI models without separate agreement. We minimise or de-identify information where practicable. Provider processing and retention depend on the tool and settings used; relevant arrangements will be explained before the proposed use.

We may disclose relevant information to personnel, contractors and service providers who need it for the purposes described in this policy. These may include website and cloud hosting providers, payment processors, accounting and customer management providers, remote support and cybersecurity providers, software and hardware suppliers, delivery providers and professional advisers.

​

We take reasonable steps to select suitable providers and apply appropriate confidentiality, security and access arrangements. We may also disclose information with your consent or where required or authorised by law, including to courts, regulators and insurers where appropriate.

Third-party websites and services have their own privacy policies. This policy describes our handling of information and does not replace theirs.

Some technology providers and authorised contractors may store, process or access personal information outside Australia. The locations depend on the providers and service arrangements used.

​

Where applicable, we take reasonable steps required by Australian privacy law in relation to overseas disclosures. You can contact us for information about the arrangements relevant to your service

Our website uses cookies and similar technologies to support website functions, security and user preferences. Where enabled, analytics and marketing tools may also collect information about visits and interactions.

​

You can manage cookies through your browser and any cookie preference controls provided on our website. Blocking some cookies may affect functionality. We obtain consent for non-essential technologies where required by applicable law. Visiting our website does not by itself constitute consent to receive marketing emails.

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. Measures may include access restrictions, multi-factor authentication, secure transfer methods and confidentiality requirements, as appropriate to the information and service.

​

No online service or storage system is completely secure. We assess suspected privacy incidents and take appropriate containment and response steps. Where legally required, we notify affected individuals and relevant authorities.

​

We retain information only for as long as reasonably necessary for service delivery, support, legal and accounting obligations, dispute management and other lawful purposes. Temporary service copies and access credentials are removed or revoked when no longer needed, subject to necessary records and backup cycles. We take reasonable steps to destroy or de-identify information no longer required, where the law permits.

Contact us to request access to personal information we hold about you or correction of inaccurate, incomplete or outdated information. We may verify your identity and authority before responding.

​

We aim to respond within 30 days. There is no charge to make a request or request correction. If a lawful, reasonable charge would apply to providing access, we will explain it before proceeding. If we refuse a request where permitted by law, we will explain the reasons, where appropriate, and available complaint options.

​

You may also request deletion. We will consider the request, but may need to retain some information for legal or other legitimate purposes.

Contact our Privacy Contact at:

​

Micro & Small Business Academy Pty Ltd trading as Revellation
Email: theteam@revellation.com.au
Phone: (03) 6437 2952
Post: PO Box 363, Penguin TAS 7316

​

Please explain your concern and the outcome you seek. We aim to acknowledge complaints within three business days and provide a substantive response within 30 days. If more time is needed, we will explain why and keep you informed.

​

If you are dissatisfied, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au. Its ability to investigate depends on whether the matter falls within its jurisdiction. You may also have rights through other relevant regulators or dispute resolution processes

We may update this policy as our practices or legal obligations change. The current version will appear on our website. We will provide additional notice or seek consent for changed uses where required by law.