Revellation is a trading name of Micro & Small Business Academy Pty Ltd, ABN 33 643 992 072 (‘Revellation’, ‘we’, ‘us’ or ‘our’).

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These terms apply to products and services you purchase from us where we provide these terms before you agree to the purchase. Our services may include tech support, repairs, hardware supply, software setup, business systems, websites, automation, AI assistance and training.

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You must have legal capacity to enter the agreement. If you act for a business or another person, you must have authority to bind them and authorise the work.

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Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, restricted or modified, including under the Australian Consumer Law (ACL). These rights can also apply to business purchases.

Your agreement consists of these terms and the quote, order confirmation, scope of work and any separate service agreement expressly accepted by you. A separate signed service agreement prevails over a conflicting scope of work, followed by the accepted scope of work or quote, then these terms. Mandatory legal rights prevail in every case.

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Browsing our website or making an enquiry does not commit you to purchase. An agreement is formed when you accept our quote or complete a booking or order subject to these terms and we confirm acceptance. We will make applicable prices and material conditions available before acceptance.

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Quotes remain valid for the period stated. If none is stated, confirm pricing and availability with us before acceptance. We will notify you of a genuine pricing or availability error before proceeding. If we cannot supply at the agreed price and you do not accept an alternative, we will cancel and refund amounts paid for the affected supply.

The accepted quote or scope identifies the work, deliverables, inclusions, exclusions, fees and any milestones. Descriptions on our website provide general information and do not include every possible service within a category.

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A fixed-price service covers its stated scope. Parts, licences, travel, data recovery, additional faults and further work are included only where expressly stated. We will explain and obtain approval for additional charges before incurring them.

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We will provide services with due care and skill. We will meet agreed commitments and, where no completion time is agreed, supply services within a reasonable time. Estimates depend on the information available, access, client responses, parts and third-party systems. We will advise you of material delays and discuss appropriate next steps.

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Ongoing maintenance, monitoring and support are included only where agreed. This does not affect our responsibility to remedy defective work or your statutory rights.

Prices are in Australian dollars. Prices displayed to consumers include GST where applicable. Quotes identify GST and any separately payable charges.

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Deposits, progress payments and upfront payments apply only where disclosed and agreed before purchase. Otherwise, invoices are payable within seven days of issue. Any payment surcharge must be disclosed before payment and comply with applicable law.

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If you dispute an invoice, contact us promptly with the reasons and pay any undisputed amount when due. We will investigate the disputed amount in good faith.

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For overdue undisputed amounts, we may suspend affected work after giving reasonable written notice and an opportunity to pay. We will consider the impact of suspension and will not deliberately disable unrelated client systems. We do not automatically add debt collection fees, default penalties or interest under these terms.

You agree to provide accurate information, timely instructions, necessary access and relevant approvals. You must own or have authority to access the devices, accounts, software and data involved, and have the rights and consents needed for us to carry out your instructions.

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Tell us about critical operations, known faults, security incidents, sensitive data and any required continuity arrangements before work starts. Use supported, appropriately licensed software.

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Where reasonably practicable, maintain and verify a current backup before repairs, migrations or material changes. Tell us if no usable backup exists so we can discuss options and risks. Backup services are included only where agreed. A failure to back up does not remove our duty of care or your non-excludable rights.

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We will agree the access needed for remote support. Ongoing or unattended access requires separate agreement. Use individual or delegated access where available and remove permissions when no longer needed.

Diagnostic or assessment fees apply only where disclosed and accepted in advance. An assessment may identify work that is uneconomic, outside scope or dependent on unavailable parts. We will explain the options and obtain approval before additional work.

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Repairing a device, replacing a drive or reinstalling software may cause data loss. We provide the applicable written repair notice before accepting a product for repair. Tell us before proceeding if particular data must be preserved. Data recovery is a separate service unless included in the quote, and successful recovery cannot be promised.

We will identify pro

posed replacement parts, including whether they are refurbished, before you approve their supply. A completed repair addresses the agreed fault and scope; it does not amount to a promise that an ageing device will never develop another fault.

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We remain responsible for meeting applicable consumer guarantees. A supplier or manufacturer's warranty does not replace your rights against us.

Orders identify the relevant products, specifications and delivery or installation arrangements. We will not substitute a materially different product without your approval. Delivery charges and estimates will be disclosed before purchase. We remain responsible for delivery obligations we undertake and will assist with goods lost or damaged during delivery arranged by us.

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Third-party software, hosting, domains, subscriptions and platforms may have separate terms, renewal fees and usage limits. We will identify material dependencies and charges relevant to the agreed work. Unless included in our scope, you are responsible for maintaining your own subscriptions and licences.

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Third-party outages or changes may affect a solution. We will use reasonable care in selecting, configuring and integrating products within our scope and assist as agreed. Referring to a third-party provider does not exclude our own contractual or statutory responsibilities.

We will agree relevant requirements, deliverables, testing, approval stages and handover arrangements. You must review proposed content, workflows and outputs and provide timely feedback. Testing should occur before live deployment where reasonably practicable. Your approval does not waive rights concerning defective work.

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AI-generated outputs can contain errors, omissions or unsuitable recommendations. Appropriate human review is required before business use. We will agree any intended automated actions and relevant approval controls. We do not promise a particular revenue, ranking, productivity saving or business result unless expressly agreed in writing.

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Cybersecurity services reduce identified risks but cannot eliminate every threat. We remain responsible for the standard of services required by the agreement and applicable law.

You retain ownership of material and data you provide. You give us permission to use it only as reasonably necessary to provide the agreed services.

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We retain ownership of pre-existing materials, methods, templates, code and tools. Unless the accepted quote provides otherwise, on full payment you receive a perpetual, non-exclusive licence to use and modify the custom deliverables and any incorporated materials we own for the purposes for which they were supplied. Third-party materials remain subject to their licences. Any agreed transfer of ownership will be recorded in writing.

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Each party must take reasonable steps to protect the other's confidential information and use it only for the agreement. Disclosure is permitted to people who need it for that purpose and are subject to appropriate confidentiality obligations, or where legally required. This does not cover information already lawfully public or independently obtained without confidentiality restrictions.

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We do not publish your confidential work, logo or testimonial without permission. Personal information is handled as described in our Privacy Polic

Contact us promptly if you need to cancel or reschedule. Any specific booking conditions must be disclosed and accepted before purchase.

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For a change-of-mind cancellation, you pay only for work reasonably completed and unavoidable, reasonable third-party commitments specifically authorised for your order. We will take reasonable steps to minimise these costs and provide a breakdown. Any remaining prepayment will be refunded. A deposit is not automatically forfeited.

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We do not generally offer change-of-mind returns for correctly supplied goods unless agreed. This does not limit rights relating to faulty goods, misdescription, failure to supply or other statutory remedies.

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If we cancel for reasons other than your breach, we will refund prepayments for unsupplied work or goods, subject to any greater rights you have by law. If either party materially breaches the agreement, the other may end it after written notice and a reasonable opportunity to remedy, where capable of remedy. Immediate suspension may be necessary for unlawful instructions or a serious security or safety risk; we will explain the reason where lawful and discuss next steps.

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On termination, we will cooperate in a reasonable handover of your materials and access. We will not withhold your pre-existing data or account ownership merely to secure payment. Agreed fees for work properly performed remain payable, subject to your rights and any genuine dispute.

Recurring services apply only where you expressly agree to the price, frequency, term, cancellation method and any renewal arrangements before commencement. These terms do not create an automatic subscription or authorise recurring charges by themselves.

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Material changes to an existing arrangement require agreement, or an agreed lawful variation process with reasonable notice and a right to cancel affected future services without penalty before the change takes effect. We do not retrospectively change accepted prices or scope by updating this webpage.

Our goods and services come with rights under the ACL where it applies. Depending on the circumstances, remedies may include repair, replacement, refund, cancellation and compensation for reasonably foreseeable loss. We will assess problems on their merits and provide remedies required by law. A manufacturer's warranty expiry does not automatically end your consumer guarantee rights.

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Each party remains responsible for loss caused by its breach of the agreement, negligence or unlawful conduct, subject to applicable law. We do not exclude liability for our own lack of due care and skill through a general data-loss disclaimer. Any specific negotiated limitation of liability must be in a separate agreement and is effective only to the extent lawful. You must take reasonable steps to avoid or minimise loss once aware of a problem.

Email theteam@revellation.com.au, call (03) 6437 2952 or write to PO Box 363, Penguin TAS 7316. Include your contact details, the service or order, what happened and the outcome you seek.

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We aim to acknowledge complaints within three business days and resolve service complaints within 14 business days. If further investigation is needed, we will explain the delay and provide an expected response date. Privacy complaints follow the timeframe in our Privacy Policy.

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You may contact Consumer, Building and Occupational Services Tasmania, the relevant consumer agency in your state or territory, or another appropriate regulator or tribunal at any time. Our internal process does not prevent you exercising legal rights or seeking urgent relief.

We operate as an independent contractor. Our agreement does not create employment, partnership or authority for either party to bind the other beyond what is expressly agreed.

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Tasmanian law governs the agreement, subject to mandatory laws that apply elsewhere. The parties submit to the non-exclusive jurisdiction of Tasmanian courts. This does not prevent you bringing a claim in another court or tribunal where you have a legal right to do so.

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If a provision is unenforceable, it is severed to the extent necessary and the remaining provisions continue where possible. A delay in enforcing a right does not by itself waive that right.

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Updates to these terms apply to future purchases when provided before acceptance. Existing agreements change only by agreement or another lawful process expressly included in that agreement.

You may use our website to learn about our services, contact us and make legitimate purchases. Do not interfere with its security or operation, misuse forms or copy protected content without permission or another lawful basis.

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Website content is general information and may change. We take reasonable care with it but recommend obtaining advice specific to your circumstances before relying on technical guidance for critical systems. Links to third-party websites are provided for convenience. Nothing in this section excludes liability or rights that cannot lawfully be excluded.

Micro & Small Business Academy Pty Ltd trading as Revellation
ABN: 33 643 992 072
Email: theteam@revellation.com.au
Phone: (03) 6437 2952
Post: PO Box 363, Penguin TAS 7316